Frequently asked questions

你能治療我的傷嗎?Can you treat me?


我們可以為您解決大多數頭痛,脖子,肩膀,肘部,手腕,手臂,胸部,背部,后腰,腹股溝,臀部,腿,膝蓋,腳的問題。 如果您仍然不確定,可以通過免費的消息諮詢與我們的物理治療師聊天。 如果我們確定您的病情不適合理療師進行網上物理治療,我們會將您轉介給可以幫助您的人! 如果您想知更多有關網上物理治療可以到 這裡. We can solve most headaches, neck, shoulders, elbows, wrists, arms, chest, back, lower back, groin, hips, legs, knees, feet problems. If you are still unsure, you can chat with our physiotherapist through a free message consultation. If we determine that your condition is not suitable for online consultation by therapist, we will refer you to someone who can help you! If you would like to know more about online physiotherapy treatment you can visit this blog.




我需要我的全科醫生推薦嗎? Do I need a referal from my GP?


沒有!您無需轉介即可與我們進行理療諮詢。 No you don't need a referal from GP. You can chat to us directly as physiotherapist in Australia is first contact practitioner.




您能告訴我什麼時候需要看全科醫生,傳統物理治療或專科嗎? Will you be able to tell me when do I need to see a GP, local physiotherapist or specialist?


絕對! 我們在這裡的目的是幫助您盡快恢復! 因此,當您需要去看全科醫生,傳統物理治療或專科,我們都會立即通知您。 Definitely! We are here to help! Therefore, as soon as we found out a GP, local physiotherapist or specialist can help you better than we do, we will refer you immediately.




在網上如何診斷我的病情? How do you assess me online wihtout touch?


所有物理療法評估均始於``問題評估'',其中物理治療師會向您提出一系列的問題(無需觸摸您)。 到問題評估結束時,我們經驗豐富的物理治療師應該已經對您的問題有了一定程度的認識。然後理療師會要求您執行一些測試以確定或否定我們的診斷。 此過程應闡明您的診斷。 如果我們不確定您的診斷,我們會立即邀請您去做 X-ray, Ultrasound, MRI or CT 驗證和毫不猶豫地將您推薦給當地的傳統物理治療師或GP。還會幫您聯絡他們。 All physiotherpy assessments start with a ``question assessment,'' in which a physiotherapist will ask you a series of questions (without touching you). By the end of the assessment, our experienced physical therapists should have a certain degree of understanding about your problem. The physiotherapist will then ask you to perform some movements to confirm or deny our diagnosis. This process should clarify your diagnosis. And if we are not sure about your diagnosis, we will immediately invite you to do X-ray, Ultrasound, MRI or CT verification or/and recommend you to a local traditional physical therapist or GP without hesitation. Will can also help you contact them by writing a referal letter.




你們怎樣網上治療? How do you treat me online?


我們的物理治療師具有廣泛知識,懂得使用各種不同的自我緩解方法(例如:不同自我手法穴位舒緩,拉筋,自我包紮技巧等等)。 我們的物理治療師也致力為每位客戶提供高質量的治療。因此,我們會根據您的性格、個人喜好、工作、生活習慣等為您提供個人化的治療和康復計劃,其中包含高清教育視頻,就算物理治療師教您的運動忘了怎樣做都不用擔心,您可以在智能手機上輕鬆重播。 如果您想知更多有關網上物理治療可以到 這裡. Firstly, our expert therapists has a vast variety of skills and tricks to help you decrease you pain. Secondly, we will create a individualised plan of rehabilitation for you, according to your interest, personality, work and daily acitivities. We also provide HD instructed exercise videos for you to access at home anytime you want. If you would like to know more about online physiotherapy treatment you can visit this blog.




我應該從治療中得到什麼? What can I get out of online physio?


我們知道網上物理治療對每個人來說都是很新的事物,我們將很快拍攝短片介紹“網上物理治療的原理以及您應該從中獲得的期望”。 但是,簡而言之,現在您可以期待訓練有素的物理治療師為您提供有關康復方法的專業建議和教育。因此,您可以盡快恢復,並以較低的成本防止將來發生任何並發症。 如果您想知更多有關網上物理治療可以到 這裡. We know online physiotherapy treatment is unfamiliar to many, therefore, we are planning to shot a video to talk about what to expect in online physio. But for the time being, what you can expect is a very experienced physiotherapist will diagnosis, treat and educate you about your problem, help you recover as quick as you can and prevent future injuries with a low price and flexible meeting venue. If you would like to know more about online physiotherapy treatment you can visit this blog.




我怎樣付款? How do I pay?


我們通過wix安全付款來確保付安全。因此,您可以在網站上輕鬆付款。 由於我們為Bupa會員提供 bulkbill,我們將教您如何輸入bupa詳細信息並透過Hicap Go通過手機付款。 We do secure payement through wix payment. So you can pay easily on the website. And becuase we offer bulk billing for Bupa's memeber, we will teach you how to enter your bupa detail and pay with Hicap Go through your mobile phone.




我的健康保險有包網上物理治療嗎?Can I get health insurance rebate for online physio?


現在保險公司開始為在網上物理治療提供資助。例如。Bupa 可以要求物理治療療師提供網上物理治療。 您可以詢問您的旅行保險/私人健康保險提供商是否樂意為在網上物理治療提供回扣資助。 我們可以提供收據,供您的保險公司。 Insurance companies are starting to provide rebates for online health consultations in some circumstances. E.g. Bupa can claim telerehabilitation provide by physiotherapists. Or ask you travel insure/Australian private health insurance provider if they are happy to provide rebates for online physiotherapy consultations. We can provide a receipt for you to issue to your insurance company.